Mobile App Support
Private Therapy Network App Support
Help with access, notifications, privacy, safety and account management.
UK release support. Please do not use this page for an emergency or crisis.
Contact support
Email support@privatetherapynetwork.com and include the email address associated with your account, your device type, app version and a description of the problem. Do not email passwords, full card details or unnecessary health information.
Account access
Use the password-reset option on the sign-in screen where available. For security, we may ask you to verify account ownership before changing account details.
Notifications
Push notifications can be controlled in the app and in the notification settings on your device. Disabling push notifications does not stop essential account or security messages being delivered by another available method.
Privacy and deletion
- Privacy Policy
- Request account and data deletion
- Website and App Terms
- Safeguarding and Crisis Support
- Complaints Procedure
Emergency support
Private Therapy Network is not an emergency service and app messages are not continuously monitored. In immediate danger call 999 or attend A&E. For urgent NHS help use NHS 111 or the appropriate local urgent mental-health service.