Website and App Terms

Last updated: 22 July 2026. These terms apply to the UK release of our website, portal and mobile applications.

1. About these terms

These terms apply when you use the Private Therapy Network website, public pages, account areas, Android or iOS applications and related services. By accessing or using the service, you agree to them. App-store terms also apply, but these terms govern your relationship with us.

2. Platform role

Private Therapy Network is a platform and matching service. We are not an emergency service, crisis service, medical provider, therapy provider or regulator of professionals. Professionals using the platform are independent from us unless clearly stated otherwise.

3. No clinical advice or emergency service

Information and matching tools are general and are not medical, psychological, diagnostic, legal or emergency advice. PTN does not guarantee that a professional is suitable, available or able to achieve a particular outcome. In immediate danger call 999 or attend A&E. For urgent NHS help use NHS 111 or an appropriate local urgent mental-health service.

4. Acceptable use

• Do not submit false, abusive, unlawful or misleading information.
• Do not attempt to access accounts, leads, systems or data you are not authorised to access.
• Do not scrape, copy, sell, misuse or reverse engineer the website or platform.
• Do not upload or transmit malware, harmful code or content that breaches another person’s rights.

5. Accounts

You must provide accurate information, keep credentials secure and promptly tell us about unauthorised access. You are responsible for activity under your account. Accounts are for the named user and may not be transferred. We may suspend, restrict or close an account where reasonably necessary for security, safeguarding, misuse, non-payment, legal compliance or breach. Users may request deletion through account settings or our public account deletion page.

6. Intellectual property

The website, branding, copy, layouts, software, workflows and content belong to us or our licensors unless stated otherwise. You may not copy, reuse or exploit them without written permission.

7. Availability, updates and notifications

We do not guarantee uninterrupted or error-free access. We may change, suspend, withdraw or update features and may require an app update for security or compatibility. Push notifications are a convenience and may be delayed or fail; users remain responsible for checking their account. App stores and device manufacturers are not responsible for providing our support services.

8. Liability

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to consumer rights and mandatory law, PTN is not responsible for an independent professional’s acts, omissions, advice, treatment, availability, qualifications information or separate records. We are not liable for indirect or consequential loss, loss of profit, opportunity, goodwill or anticipated savings, third-party conduct, device or network failure, or decisions made solely from general platform content. Where liability can lawfully be limited, our aggregate liability connected with free client use will not exceed £100, and liability connected with paid professional services will be subject to the applicable professional terms.

9. User content and communications

You retain ownership of content you submit but give us a limited licence to host, copy, transmit, moderate and otherwise process it to operate, secure and improve the service and comply with law. Do not submit unlawful, threatening, discriminatory, defamatory, exploitative, infringing or deliberately harmful content. We may remove content or restrict messaging where reasonably necessary for safety or compliance.

10. App stores

Apple and Google are not parties to these terms and do not provide or warrant the PTN service. To the extent required by an app store, that store and its subsidiaries may enforce provisions intended for their benefit. Issues about PTN should be directed to us through the App Support page.

11. Privacy

Our processing of personal information is explained in the Privacy Policy. Users must not use information obtained through PTN for unrelated marketing, resale, discrimination, harassment or any unlawful purpose.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, except where mandatory consumer law gives a user rights in another part of the United Kingdom.